Frequently Asked Questions
Professional grade solutions for large-scale projects.
How do I qualify for bulk pricing?
Bulk pricing is automatically applied to orders meeting our minimum quantity thresholds. For large-scale multifamily developments or commercial bids exceeding $10,000, please contact our trade team for a personalized quote.
Do you offer job-site delivery for large commercial orders?
Yes, we provide specialized freight and LTL shipping options directly to your construction site or warehouse. We can coordinate lift-gate services and scheduled delivery windows to match your project timeline.
Are your products compliant with commercial building codes?
Absolutely. All our home and hardware products are selected for their durability and meet or exceed industry standards, including ADA compliance and fire safety ratings where applicable.
What is the return policy for overstock project materials?
We accept returns on unopened, full-case quantities within 30 days of delivery. Please note that a restocking fee may apply to large-scale commercial returns to cover specialized handling.
Can I request product samples for a client presentation?
Yes, we offer a sample program for verified trade professionals. Contact our support team with your project details to request finish samples or individual product units for approval.
Do you offer tax-exempt purchasing for contractors?
Yes. Once you create an account, you can upload your valid resale certificate or tax-exempt documentation. Our finance team will verify the documents within 24 hours to enable tax-free checkout.